Privacy Policy

Your face is personal. This policy explains in plain language what Acnetic collects, why we collect it, how long we keep it, and the rights you have over it.

Last updated: 26 September 2026.

Who we are

Acnetic is an AI-powered skincare app for iPhone, operated by the Acnetic team. If you have any questions about this policy or your data, you can reach us at privacy@acnetic.app.

What data we collect

• Photos and selfies you take or upload for skin analysis, progress tracking and product scans.
• Skin reports, routines, logs and other content the app generates from your scans and daily use.
• Your account email address, used to manage your account and subscription and to communicate with you.
• Your email address if you join the Android waitlist, used only to notify you when the Android app is available.
• Basic technical data such as app version and device type, which helps us keep the app working correctly.

Payment information is handled by Apple. We never see or store your full card details; subscriptions are billed entirely through your Apple App Store account.

How we use your data

• Your photos are processed to generate your skin analysis, reports and progress comparisons.
• Your scans, logs and scanned products are used to build and personalize your routines.
• Your email is used for account management, subscription communication and (if you joined it) the Android waitlist.
• We do not sell your data, and we do not use your photos for advertising.

How long we keep it

We keep your photos, reports and logs for as long as your account is active, so your progress history stays useful. If you delete your account or ask us to erase your data, we delete it from our systems. Waitlist emails are deleted when the waitlist is discontinued or when you ask us to remove you.

Who we share it with

We only share data with service providers who help us run the app, such as hosting and AI processing services, and only to the extent needed to provide Acnetic to you. We may disclose information if we are legally required to, and we will share data with authorities only where the law obliges us.

AI processing of your photos

Skin analyses are generated by AI models from your photos. The results are estimates of visible skin characteristics, not medical diagnoses. You can read more about how that works on our AI skin analysis page.

Your rights

Depending on where you live, you likely have the right to access your data, export it, correct it, delete it, object to certain processing, and withdraw consent at any time. To use any of these rights, email privacy@acnetic.app and we will respond within a reasonable period. If you are in the EU or UK, you also have the right to lodge a complaint with your local data protection authority.

Children

Acnetic is not intended for children under 16, and we do not knowingly collect data from them.

Security

We use industry-standard measures such as encrypted connections and access controls to protect your data. No method of transmission or storage is perfectly secure, so we also keep the amount of personal data we hold to a minimum.

Changes to this policy

If we change this policy, we will update this page and the “last updated” date above. Significant changes will be announced in the app or by email.

Contact

Questions about privacy or your data: privacy@acnetic.app. We take every request seriously and will always help you exercise your rights.